Shipping policy

Shipping & Processing Policy – Please Read Before Placing an Order 

To ensure a smooth experience, please read the following policy carefully before placing your order, especially if you’re ordering for a specific event or within a tight timeline.

 

 

1. Order Volume & Time Sensitivity

• Due to a high volume of orders in recent weeks, production and processing times may take longer than usual.
• If you’re ordering for a special event, we strongly recommend placing your order as early as possible to avoid disappointment.
• We cannot guarantee delivery by a specific event date, as other orders may be ahead of yours in production.
• Please avoid placing last-minute orders and expecting urgent preparation — this creates challenges for our production team. We kindly ask for your patience and understanding.

 

2. Processing Times

 

• Ready-made items are processed and dispatched within 7 to 30 business days, excluding weekends and holidays.
• Delivery dates are not included in the processing time and may vary depending on your location and shipping provider.

 

3. Custom Orders & Pre-Orders

 

• Customized items or pre-orders may take up to 30 days (maximum) to complete, depending on the design and level of detail required.
• If you are concerned about missing your event, we recommend considering local alternatives for time-sensitive occasions.
• All custom orders and pre-orders will be shipped once they are fully completed, as described in each product’s listing.
• Once shipped, you will receive a fulfillment email containing your tracking number.

 

 

4. Cancellation Policy

• We only accept cancellations on the same day the order is placed.
• Once your order has entered the preparation or production stage, it cannot be canceled under any circumstances.
• This applies to all items, especially customized or made-to-order products, as preparation begins quickly to meet demand.

5. Shipping & Delivery

• We ship orders worldwide to most countries using reliable carriers such as DHL, FedEx, Aramex, or local services where applicable.
• Shipping time and cost vary depending on:
  
• Destination country
• Weight and dimensions of the item
• Shipping carrier and method selected at checkout
• 
  

6. Address Accuracy

• It is the customer’s responsibility to provide an accurate and complete shipping address.
• If an order is returned to us due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for:
  
• Covering the cost of reshipping
• Any additional customs or return fees incurred
  

Final Note

Please understand that we are a small team managing large volumes of orders, including many custom pieces. Each item is made with care, and delays can happen during peak times. By ordering early and reviewing this policy, you help us serve you better and avoid any complications.

Thank you for your support and for respecting our policies.